Network And Infrastructure Management Services

The last few years have brought in transformational changes in IT and digitalization has become the mainstay for organizations when it comes to delivering superior value to their customers. Keeping this in mind, most forward-looking organizations have outsourced their IT Infrastructure to partners who can ensure rapid deployment, on-demand infrastructure scale-up and optimization keeping in mind all regulatory, compliance requirements while adhering to best-in-class security standards.

IT infrastructure is the foundation that companies depend on to support modern business operations.

Pixel View Technology  partners with some of the world’s leading Technology service providers  and has established itself as one of the most trusted core IT Infrastructure Management Service provider for enterprises from diverse industries. To ensure that our clients get the best value for outsourcing their IT Infrastructure requirements, we deploy a host of reusable methods and processes for our clients. We also offer a choice of remote, onsite and hybrid Monitoring as well as 24/7* support services.

With extensive experience working with clients belonging to various industry domains, Pixel View Technology  has qualified professionals to address every requirement and issue related to IT

The Scope of Our IT Infrastructure Support Services

Our digital IT infrastructure management services deploy tailor-made solutions to give businesses an incredible agility boost for higher returns and to be ready for future organizational objectives. 

IT infrastructure consulting

We assess your current IT infrastructure and develop a tailored IT strategy focused on long-term resilience, scalability, cost-efficiency, and security. Applying modular design, automation, and security-by-design principles, we help evolve your IT environment into a business enabler.

  • Analyzing existing IT infrastructure components.
  • Defining IT infrastructure problems and designing a mitigation plan.
  • Setting IT infrastructure improvement objectives.
  • Designing a new infrastructure or its components (including cloud).
  • Determining technologies to introduce to the IT infrastructure or to migrate it to the cloud.

IT infrastructure support

Pixel View Technology provides proactive L1–L3 infrastructure support, handling both user issues and problems requiring deep technical knowledge. We conduct root-cause analysis to prevent repeat issues, continuously monitor the systems to fix issues before they affect users, and regularly review and optimize support workflows.

  • Design, implementation, and integration of new infrastructure components.
  • User administration.
  • Software configuration.
  • Software updates.
  • Troubleshooting.
  • Finding and resolving root causes of incidents.
  • Emergency recovery.

IT infrastructure monitoring 24/7

We offer a range of IT infrastructure management services from planning and design of your IT infrastructure to its administration, monitoring, troubleshooting, and evolution.

  • Deploying and fine-tuning observability tools (Prometheus, Nagios, etc.) with intelligent alerting to detect issues before they affect users.
  • Providing reports on resource consumption and the performance of IT infrastructure components.
  • Automating the ticketing process to promptly solve the issues revealed during monitoring.

IT help desk

You can fully rely on our self-managed team, or we can join our efforts with your in-house IT team and your third-party providers in a co-managed model. Either way, we'll ensure stable performance and security, while reducing maintenance costs proactively resolving issues for both your cloud and on-premises infrastructure components.

  • L1 user support.
  • L2 tech support.
  • L3 advanced tech support (requiring code-level fixing).

IT infrastructure enhancement

We help you ensure high performance, stability, and security of your cloud infrastructure as well as reduce costs of cloud migration, development, and cloud app maintenance.

  • Implementing infrastructure automation (e.g., IaC, CI/CD pipelines, orchestration), accelerating change delivery and reducing human error.
  • Planning and designing changes and expansions of the IT infrastructure.
  • Implementing changes either on our own or in collaboration with your in-house team.
  • Delivering training and release notes to the changed IT infrastructure for your IT support team.

Cloud migration

We plan, design, and implement full-scale cloud migration of your on-premises IT infrastructure to increase its flexibility and scalability and optimize its maintenance costs, while ensuring minimal downtime during the migration process.

  • Drawing up a migration plan, including risk management.
  • Configuring cloud infrastructure.
  • CI/CD configuration in the cloud.
  • Workloads and app migration.
  • Cloud infrastructure optimization for cost reduction.

IT infrastructure compliance

We help you speed up infrastructure modifications, software updates and bug fixing due to the application of continuous delivery (CI/CD) and application release automation (ARA) approaches.

  • One-time/regular compliance assessment with industry standards (HIPAA, PCI DSS, GDPR, etc.).

IT infrastructure cybersecurity

We monitor your cloud infrastructure against security threats, detect and mitigate vulnerabilities, improve efficiency of your security solutions, and more.

  • Vulnerability assessment and management.
  • One-time/regular (quarterly, annually) penetration testing.

Data center management

We automate your data center processes, including data center scheduling, monitoring, and application delivery to ensure your data center efficiency and make its operational capabilities fully meet your business needs.

Virtual desktop infrastructure (VDI) services

We offer VDI services to help you ensure strong protection of corporate data stored in the data center and high productivity of your remote employees due to comfortable and secure work from any device.

Why choose Pixel View Technology for enterprise IT infrastructure management services?

Several qualities in our digital infrastructure solution-providing company differentiate us from others.

  • Quick time to market

Our track record with various clients enables us to manage services at incredible speeds and get your initiatives to the market quicker.

  • No downtime

Your business operations remain uninterrupted during our managed service activities.

  • Comprehensive evaluation

We assess your existing infrastructure ecosystem for hassle-free compatibility before making changes.

  • On-time delivery

Our suite of high-tech tools allows us to meet your organizational managed-service objectives at high speeds.

The Best IT Infrastructure Management Services Company In Ethiopia

Our Enterprise IT infrastructure management services in Ethiopia merge the ultimate technology experience, consulting, and implementation models and offer them under one roof. Pixel View Technology  reshapes your digital landscape through world-class collaboration and excellence. 

We eliminate technology barriers and skyrocket your business efficiencies via the best IT infra services and infrastructure management approaches, KPIs, and security measures. Contact us to learn more.

Outcomes we deliver-IT Infrastructure management Services Company In Ethiopia

Several top-rated companies in their industry domains regard Pixel view Technology  as a highly trusted IT infrastructure management services in  Ethiopia. The business value we boost and the transformations that cut costs and increase productivity earn us the reputation we maintain and supersede every year.

Advantage of Pixel View Technology IT Infrastructure Service

Preliminary assessment of support feasibility

We assess the impact of our technical infrastructure support by comparing actual and expected TCOs. Should your IT infrastructure require improvements or significant changes, we devise a well-grounded Proof of Concept.

Focus on long-term IT support

Having mature ITSM processes and a wide pool of IT professionals on board, we ensure high service scalability and successfully manage long-term IT support projects.

Service management based on SLO and KPIs

We establish SLO in cooperation with you and offer detailed KPIs (service availability, response time, CSAT, etc.) to provide quality self-managed IT infrastructure support services.

Smart approach to cost optimization

We can reduce your IT infrastructure costs by implementing the IaC (Infrastructure as Code) approach, configuring optimal cloud consumption, and ensuring efficient human resource utilization.

IT Infrastructure Components Pixel View Technology Covers

Hardware

  • Desktops.
  • Laptops.
  • IoT devices.

Software and system integrations

  • Custom and off-the-shelf applications.
  • Custom and OOTB ESBs/message brokers.

Networks

  • Switches.
  • Routers.
  • Wireless access points.
  • Modems.
  • Hubs.
  • Servers.
  • Virtual private networks (VPNs).

Data storage (cloud-based and on-premises)

  • Databases.
  • Data warehouses.
  • Data lakes.

Cloud infrastructure

  • IaaS.
  • PaaS.
  • Virtual machines.
  • Containers.
  • Serverless computing platforms.
  • Load balancers.
  • Auto-scaling groups.
  • Cloud storage services.
  • Cloud networking services.

Security tools

  • Firewalls.
  • SIEM.
  • IAM.
  • Network security monitoring tools.
  • Antivirus.
  • Cloud security tools.
  • Encryption tools.

Software development infrastructures

  • Development and testing environments.
  • CI/CD pipelines.
  • Containerization tools.
  • Dependency management systems.

Cloud management and orchestration

  • Cloud management platforms.
  • Multi-cloud management tools.
  • Cloud cost optimization tools.
  • Cloud governance and compliance tools.