About BC Tegem Trading PLC
BC Tegem Trading PLC is a dynamic and innovative technology solutions provider committed to helping businesses, organizations, and communities succeed in the digital era. We deliver a full range of IT services from support and infrastructure to software development, cloud, and cybersecurity tailored to meet the evolving needs of our clients. With a focus on quality, reliability, and trust, we empower organizations to embrace digital transformation with confidence.
Vision
To be a leading IT partner that empowers businesses, organizations, and communities with innovative, secure, and reliable technology solutions for a smarter future.
Our Mission
Our mission is to deliver end-to-end IT services—including support, infrastructure, software, and cloud—that simplify operations, strengthen security, and drive digital transformation, while building lasting trust with our clients
Our 6 Process Model
01.
Identify the issue
The first step is to identify the issue that the user is facing. You need to ask clear and specific questions to understand the nature, scope, and impact of the problem. You also need to listen actively and empathize with the user’s frustration or confusion. Avoid making assumptions or jumping to conclusions based on incomplete or inaccurate information. Instead, use open-ended questions and confirm your understanding with the user.
02.
Reproduce the issue
The second step is to reproduce the issue that the user is experiencing. This means that you need to perform the same actions or steps that the user did to encounter the problem. This will help you verify the issue, isolate the cause, and determine the best solution. You may need to use different tools or methods to reproduce the issue, such as screen sharing, remote access, or testing on a different device or environment.
03.
Research the issue
The third step is to research the issue that you have reproduced. You need to use your knowledge, experience, and available resources to find out more about the problem and its possible solutions. You may need to consult online forums, manuals, databases, or other sources of information. You may also need to contact other experts or colleagues who have encountered similar issues or have more expertise on the topic.
04.
Resolve the issue
The fourth step is to resolve the issue that you have researched. You need to choose the most appropriate and effective solution for the user’s situation and needs. You also need to explain the solution to the user in a clear and simple way, avoiding jargon or technical terms that may confuse them. You need to guide the user through the solution step by step, checking for understanding and feedback along the way.
05.
Confirm the issue
The fifth step is to confirm the issue that you have resolved. You need to make sure that the solution has worked and that the user is satisfied with the outcome. You need to ask the user to test the solution and confirm that the issue is gone. You also need to ask the user if they have any other questions or concerns related to the issue or the solution.
06.
Document the issue
The sixth and final step is to document the issue that you have confirmed. You need to record the details of the issue, the solution, and the user’s feedback for future reference and improvement. You need to follow the policies and procedures of your organization or platform for documenting technical support cases. You also need to update your knowledge base or share your findings with other technical support staff if applicable.
Why Choose Us?
As a company, we are committed to growing our business to better meet our clients’ requirements and to provide ongoing opportunities and career development for our employees.
A local helpdesk team who get to know you and your team and limit business downtime
A dedicated, proactive and friendly Technical Consultant who acts as your IT Manager
Working with you to ensure your IT plan is up-to-date and achievable
We become a part of your team and you become a part of ours, as we build lasting relationships
No hidden costs meaning it is easy to budget and scale your organization
24/7 monitoring of your systems to protect against and remediate malicious activity
We will work with you to build out IT processes to better support business priorities
Regular meetings with your Account Manager to ensure we are exceeding your expectations
Some Numbers
IT Support for small and medium sized organisations
Satisfied Clients
Projects Completed
Years of Experiance
IT Equipment Supplied
Meet Our Leadership
Meet our well experienced and professional teams in all fields of technologies that can undertake and bring your project to life at no time with great quality and exciting after sales service. At BC Tegem Trading , we have put together a team of highly qualified, skilled, and creative individuals that are passionate about their work. We are a team of innovators always working to keep up with the latest technologies and methodologies in order to provide our clients with the best possible product & services available. All members of our team work closely together ensuring that even though we have areas of specialization, we are all very well versed in all areas of design, development and marketing being certain to cover all angles when working on your project.
Birhanu Taye (BSc)
Sr. Engineer
G/Manager +251923667980
birhanut@bctegem.com
Sisay Desalegn (MBA|BSc|)
Microsoft Certified Solution Expert
D/Manager +251912759523
sisayd@bctegem.com
Selam Ayel (BA)
HR Admin +2519
selama@bctegem.com
Simegnew Tizazu (BSc)
Sr. Software Engineer
+2519
simegnewt@bctegem.com
Mahelet Tesfaye(BSc)
Sr. Marketing Manager
+2519
mahelett@bctegem.com
Yehinew Getachew (BSc)
Sr. IT Consultant
+2519
yehinewg@bctegem.com
Habtamu Girma (BSc)
Sr. Network Engineer
+2519
habtamu@bctegem.com
Amanuel Habtamu(BSc)
Sr. System Engineer
+2519
amanuelh@bctegem.com
Getachew Melaku (BSc)
Sr. Support Engineer
+2519
getachewm@bctegem.com