IT Hardware and Software Maintenance, Services & Support

Outsource your IT Hardware Maintenance Services support to BC Tegem Trading PLC.  24×7 NOC backline support team takes care of your system health, incident management and onsite troubleshooting with parts, and get peace of mind knowing your IT systems are in safe hands.

Multiple Service Levels

Our UniCare packages are designed to meet the needs of any business. We can help keep your datacenter running smoothly and critical systems online. Choose from one of our standard packages or create a service package tailor made for you needs.

Expert Team

Our field service team averages 12 years of data center experience repairing and maintaining critical systems from all OEMs. Continuous training keeps our technicians up to date on all technology products and our helpdesk is staffed 24×7 with OEM trained engineers.

Flexible Contracts

Customize and consolidate your contracts with no minimums. UniCare allows you to modify your maintenance contract when and how you want. Change service levels, add or remove equipment, change service dates, or even stock spares onsite.

Support for Current and EOSL Hardware

Extend the life of your data center hardware while saving money. We are experts at supporting End of Life and End of Service Life hardware. With UniCare you can continue to use hardware the OEM doesn’t want to support and rest comfortably knowing that it’s backed up by the industry leader in data center maintenance.

Agnostic Vendor Support

UniCare's maintenance services cover a wide range of hardware manufacturers, including Dell/EMC, HPE, Cisco, and IBM. Whether you have a single-vendor environment or a mixed hardware environment, our expert team is here to provide seamless support for all your needs. With UniCare, you can consolidate your maintenance contracts and have a single point of contact for all your hardware maintenance needs.

Comprehensive Support Beyond Hardware Maintenance

UniCare goes beyond basic hardware maintenance, offering a suite of additional services to enhance your IT infrastructure. Our services include operating system support, administrative assistance, and fully managed options that allow your team to rely on our experts for day-to-day administration and management. Whether you need help with software updates, system configurations, or troubleshooting, our team is here to ensure your systems run smoothly and efficiently. With UniCare, you can rest assured that your IT infrastructure is in good hands.

Equipment and technologies we support

Several top-rated companies in their industry domains regard BC Tegem Trading PLC  as a highly trusted IT infrastructure management services in  Ethiopia. The business value we boost and the transformations that cut costs and increase productivity earn us the reputation we maintain and supersede every year.

Networking Equipment: Switches, routers, servers, modems, wireless equipment, cables.

Core Network and Data Center Equipment: Servers, software, storage, power distribution.

Advanced Networking Technologies: Security, collaboration, mobility, data center.

End-User-Facing Corporate Equipment: Conferencing solutions, desktop applications, industry- specific terminals.

Related Software and Applications: Operating systems, firmware, utilities, management tools, databases, specific business applications.

Transmission Equipment: Fiber, wireless connections, transceiver stations, local loop technologies.

New and Emerging Technologies: SD-WAN products, IoT and M2M equipment.

Personal Devices and Products: Laptops, phones, tablets, etc.

Focus on Growing Your Business While We Manage Your IT Services

Key Benefits

  • Guaranteed response and fix times
  • Year-round 24×7 service desk with on-line customer portal
  • SLA and KPI compliance reporting
  • Guaranteed confidentiality and data protection
  • Country -wide coverage
  • Country -based service desk
  • Extensive stock of spare parts
  • Access to a network of skilled and accredited field engineers and specialist consultants
  • Diagnosis before dispatch
  • Optional 12-month extended warranties
  • Rigorous ISO9002 quality control process
  • Component level repairs
  • Manufacturer-approved diagnostic and testing technology
  • Smart Hands and on-site troubleshooting
  • Soak testing
  • Full traceability and reporting
  • Optional repackaging and labelling